SellerDesk is the only ticket system designed by Amazon Sellers specifically FOR Amazon Sellers. We have implemented features unique to the needs of Amazon Sellers.
When an Amazon ticket is received the Order details are automatically attached to the ticket so you don't have to leave Seller Desk to address the customers concern.
If the customer has ordered from you in the past Seller Desk will show you those orders as well as any previous tickets.
Seller Desk monitors your feedback and alerts you as soon as a negative feedback is received. Order details with quick links to Seller Central as well as a response form to immediately contact the customer are provided for your convenience.
If there is a feature you would like to see or if you believe we can tweak the system to make it more efficient, more user-friendly or intuitive then we encourage you to send us your feedback
If you are accepted as a Early Beta User you will receive full access for free as long as we are in Beta. Once Beta launch is finished we will offer all Beta launch users a significant discount for life! We are dedicated to your success.
As you type a message reply SellerDesk automatically saves a draft in case your browser closes or you accidentally click out of the window. No more lost work!
Not only does SellerDesk timestamp who wrote the draft but also every action taken on a ticket. This increases eficiency and accountability.
SellerDesk offers premade message templates so that you can quickly reply to common questions. Users can add their own Message and Autoreply templates as needed. Placeholder tags allow you to insert Order data, customer name, address, etc directly into message effortlessly
We all make mistakes, we don't judge you! But in Seller Desk mistakes can be rectified. So we created the Unsend feature and just like that, your customer will never know.
We offer you a multitude of options to quickly and efficiently Tag, Label and organize tickets. Tag a ticket as damaged or label as a problem customer. Tickets automatically are assigned a Type(General Question, Shipping, Damaged etc) when they come into Seller Desk based on the content of the ticket. This makes it easy to organize, view and deal with specific problems.
Easily assign agents to a ticket or have Seller Desk automatically assign agents based on a set criteria as tickets come in.
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